Terms and Conditions

1. In General

1.1 Nutranoor is a company registered in the United Kingdom under registration number 13837837, with a registered office located at Suite 2a Blackthorn House, St. Pauls Square, Birmingham, United Kingdom, B3 1RL

1.2 Our VAT Number is 428 7842 59

1.3 Nutranoor can be reached for any questions regarding the Terms and Conditions and matters connected to any orders or purchases on the following email address: support@nutranoor.co

1.4 These Terms and Conditions govern the selling terms of all orders placed by customer(s) (hereinafter referred to as “you” or the “Customer”) on the domain www.nutranoor.co or any sub-domains, from the moment you place an order until payment and delivery. By ordering a product, you agree to be legally bound by these Terms and Conditions.

Please make sure you have read and understood them before placing an order.

1.5 Nutranoor reserves the right to amend these Terms and Condition at any time. The new version will not be retroactive, and the Parties shall only be bound by the Terms & Conditions which are online the day the order is placed.

2. Conclusion Of Contract

2.1 By placing an order on the site, you are offered to purchase products subject to these Terms and Conditions. On site you will follow the the below steps in completing your order.

2.2 In the unlikely circumstance we’d be unable to fulfil your order for whatever reason, an email will be sent to the address supplied by yourself when you placed the order explaining the issue that may have arisen and all possible solutions.

2.3 Remember to check your cart and delivery information to ensure your order is correct before pressing the ‘Place Your Order’ button, as we may not be able to amend or cancel your order once it has been submitted. Please do email support@nutranoor.co and our team will do their best to help you, but please note order cancellations or changes to orders may not be possible.

2.4 Nutranoor reserves the right to reject or cancel your order fulfilment of all orders placed on the Nutranoor website. We explicitly reserve the right to not accept your order for any of the following reasons:

3. Pricing And Payment

3.1 The product prices displayed on the website are inclusive of Value-Added Tax (VAT). Shipping rates are applied per order. The exact shipping rates depend on the country where your order is being delivered.

3.2 Nutranoor has the right to change or update information at any time without any warning, including errors with prices, details and descriptions which may appear on the Site.

3.3 There are various payments available to you which will be available upon adding your country during the checkout process. Please note we do not accept cash or Cheques

3.4 All payments are subject to validation checks and authorisation by the payment service provider you have chosen. If the provider refuses to, or does not for any reason, authorise payment, you will then be notified by email and/or during checkout.

4. Price May Vary Across Stores

4.1 Conversion rates may apply to prices across destination specific stores.

4.2 Nutranoor reserves the right to change the price of a product at any time without any forewarning. Any orders placed prior to this change cannot be amended to the revised price.

5. Shipping & Delivery

5.1 All orders made on the Nutranoor website are dispatched from the UK. We aim to get all orders out on the same day; however, due to volumes this is not always possible. Tracking numbers, if applicable, are included in your shipping confirmation email.

5.2 Depending on where you are located, you will be given various delivery options. The amount of the delivery fee will depend on the delivery option you decide to choose. You will be able to find all the delivery methods available for your country during the checkout process.

5.3 When selecting our ‘UK Next Day Delivery’ method, the cut-off point for guaranteed next day delivery is 15:00 GMT. Orders placed after this period will be despatched the following day. When selecting our Express delivery method, orders placed before 15:00 GMT will be dispatched the same day.

5.4 Free delivery is only applicable to orders over the specified basket value as declared on the Nutranoor website homepage. Your order will be despatched with our Standard Delivery service.

5.5 We will carry out a pre-authorisation check on the card used for purchase to ensure there are sufficient funds to complete the transaction. The product you have purchased will not be dispatched until this check has been completed and payment has been captured.

5.6 Nutranoor cannot be held accountable for parcels delayed to reasons beyond our control, including but not limited to the following: Customs, service strikes, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, weather, natural disasters, fire, epidemics or failure of public or private telecommunications networks.

5.7 Nutranoor cannot be held accountable for parcels which are lost or misplaced by our courier company. Nutranoor will in this rare circumstance conduct an investigation and if the courier company is at fault we will send a replacement product out to you or issue store credit. Please allow 30 calendar days before a request for a lost parcel is conducted.

5.8 Our carriers do not deliver on weekends and public holidays.

6. Customs

6.1 Countries outside of the European Union may be subject to additional duties to be paid. As the recipient, you are not liable for any import duties, customs and local sales taxes levied by the country you reside in; payment is made by Nutranoor to your local customs authority before delivery is made to you.

7. Right Of Withdrawal, Returns And Refunds

7.1 You can return products up to 30 days after your dispatch date. Returns are accepted provided that the product is in its original condition, with all labels and tags still attached. 

7.2 Nutranoor offers free returns in the UK. If you live outside the UK Nutranoor will not bear the cost of the return. This must be covered by the customer unless otherwise stated where we may hold offers for free returns

7.3 Once your return reaches our warehouse and has been processed by our team, we will issue your refund. We will endeavour to complete your return within 5 days working days (Monday-Friday). Please allow up to 5 -7 days for your funds to arrive back into your account.

7.4 Refunds may only be made to the same payment method used to place the order.

7.5 We offer a 90-day money back guarantee. Where if you do not see results you can return your items and get a full refund. To qualify for this, you must use our products for a duration of 90 days and take photos every week/two week to monitor your progress. IF we request this information to assess your claim and you do not have this, we have the right to refuse the refund.

8. Promotions / Offers

8.1 Once Nutranoor Gift Card has been issued, the card becomes that customers’ property. Gift Cards cannot be used in the purchase of another Gift Card.

8.2 Only one discount code can be used per order. Nutranoor reserves the right to refuse or cancel the use of a discount code without any further discussion.

8.3 Promotions may vary across stores.

9. Complaints

9.1 We take all complaints very seriously and try to resolve disputes as soon as they arise. Customers wishing to make a complaint are encouraged to contact our Nutranoor Experts as soon as possible on support@nutranoor.co

10. Privacy Policy

10.1 Please check our Privacy Policy which forms part of these Terms and Conditions

11. Intellectual Property Rights

11.1 Permission is granted to temporarily download one copy of the materials (information or software) on Nutranoor’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: modify or copy the materials, use the materials for any commercial purpose, or for any public display (commercial or non-commercial); attempt to decompile or reverse engineer any software contained on Nutranoor’s web site; remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or "mirror" the materials on any other server. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Nutranoor at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

12. Subscriptions

12.1 When visiting the Website for product purchases, you have the choice of making a one-time purchase or opting for a subscription. If you purchase a subscription, the product is automatically charged to your credit card every 4 weeks (28 days), the same card details you used during the purchase of your subscription, and dispatched to you, until you opt to terminate the subscription. Additionally, you possess the flexibility to adjust the billing cycle of your subscription to either 30 or 60 days by accessing your customer portal. You can also contact our team to help process any changes to your account or subscription for you. We might utilise an account updater to seamlessly refresh your credit card particulars if there are any alterations. In such instances, the renewal charge will be directed to the updated account details.

12.2 If you intend to discontinue your subscription, you have the liberty to do so at any juncture. However, to prevent receiving your forthcoming scheduled order, you need to cancel the subscription at least forty-eight (48) hours prior to the dispatch of your next shipment. To initiate the cancellation process, kindly log in to your online account and follow the cancellation steps. Alternatively, you can reach out to Customer Support by sending an email to: support@nutranoor.co

13. Disclaimer of Warranties; Limitation of Liability

13.1 We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable. You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.

13.2 You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

13.3 In no case shall our company 13837837 T/A Nutranoor, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility.

13.4 Some jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

14. Indemnification

14.1 You agree to indemnify, defend, and hold harmless Nutranoor and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

15. Severability

15.1 In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be fully enforceable permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such a determination shall not affect the validity and enforceability of any other remaining provisions.

16. Termination

16.1 The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

16.2 These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

16.3 If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

17. Entire Agreement

17.1 The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

17.2 These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

17.3 Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

18. Governing Law

18.1 These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.

19. Changes To Terms of Service

19.1 You can review the most current version of the Terms of Service at any time on this page.

19.2 We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

20. Contact Us

20.1 If you have questions, please contact us by e‑mail at support@nutranoor.co

20.2 Or write to our Registered office address which is Suite 2a Blackthorn House, St. Pauls Square, Birmingham, United Kingdom, B3 1RL.